Straight answers
EU-hosted helpdesk: customer data stays in the EU/EEA
Supportifier stores all customer data within the EU/EEA, signs a data processing agreement with every customer and never uses your tickets to train AI.
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Straight answers about Supportifier
One page per question, with the answer first and the details below. Everything here is also on the product pages; this is the short version for anyone comparing.
Straight answers
Helpdesk pricing by ticket volume, not per agent licence
Supportifier charges by monthly ticket volume, from $89 a month for 300 tickets. Unlimited agents, every channel and AI agent included, seven days free.
Straight answers
Shared inbox for email, chat, phone and social, for SMBs
Supportifier is a shared inbox where email, chat, AI form, phone, WhatsApp, Messenger and Instagram become tickets with owner, status, SLA and AI replies.
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AI agents that answer from your reviewed knowledge base
Supportifier's AI agents answer only from your reviewed knowledge base and customer data, check every claim against the source and hand over when unsure.
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AI chat with human handoff and full conversation context
Supportifier's website chat starts with an AI agent answering from your reviewed articles. Visitors can ask for a person any time, with the whole chat.
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Order status from PostNord, DHL and Ingrid in every channel
Supportifier answers "where is my order?" with live tracking from PostNord, DHL, DSV, CityMail and Ingrid, in chat, email, the contact form and by phone.
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Automated returns, refunds and credit notes from support
Supportifier's AI can cancel, refund, change addresses and open returns in Shopify, WooCommerce and Magento, and issue credit notes in Business Central.