Dold Adress and Serus on working with Supportifier.
Dold Adress needed to handle a growing inflow of customer email without compromising on quality or its personal tone. Ida Rosell, COO, describes how Supportifier handles recurring tickets, with shorter response times and a team that gets to focus on what genuinely requires a human as the result. Filip Landgren, CEO and founder of Serus, describes how Supportifier handles the repetitive tickets without losing precision or tone with customers.
Dold Adress · Customer service and automation
Dold Adress needed to handle a growing inflow of customer email without compromising on quality.
Supportifier handles the recurring tickets while respecting the personal and discreet tone of the business.
”Supportifier tar hand om vår mejlhantering på ett sätt som faktiskt fungerar i praktiken. Resultatet är kortare svarstider och ett team som får fokusera på det som verkligen kräver en människa.”
Translated from Swedish: ”Supportifier handles our email in a way that actually works in practice. The result is shorter response times and a team that gets to focus on what genuinely requires a human.”
Ida RosellCOO · Dold AdressSerus · Customer service and automation
Serus works with automation and AI every day and sets high standards for what it lets into its own business.
Supportifier handles the repetitive tickets without losing precision or tone with customers.
”På Serus jobbar vi med automation och AI varje dag, så vi har högt ställda krav på vad vi släpper in i vår egen verksamhet. Supportifier tar hand om de repetitiva ärendena utan att tappa precision eller ton mot kund, och exakt den balansen är svår att få till. Resultatet är kortare svarstider och ett team som kan lägga sin tid på det som kräver omdöme. Teamet bakom är raka, snabba och bygger lösningar som håller i drift, inte bara i en demo.”
Translated from Swedish: ”At Serus we work with automation and AI every day, so we set high standards for what we let into our own business. Supportifier handles the repetitive tickets without losing precision or tone with customers, and that balance is hard to get right. The result is shorter response times and a team that can spend its time on what requires judgement. The team behind it is direct, fast and builds solutions that hold up in production, not just in a demo.”
Filip LandgrenCEO and founder · SerusNext step
Tell us how you work today and what you need answered.
Why reviewed AI drafts beat full automation at the start: trust, a knowledge base that gets trained, and the measures that show when a flow is ready.
Rickard CollanderMinutes in chat, same day by email, within a day on social media: what customers expect in 2026, and why resolution matters more than a fast first reply.
Rickard CollanderSeven customer service metrics with definition, method, common mistake and action: response time, resolution time, resolution rate, CSAT and self-service.
Rickard Collander