Terms of use
These terms apply to the use of Supportifier at app.supportifier.se — a support system for email with an inbox, knowledge base, help centre, chat and statistics, where AI proposes answers that a human approves before they are sent.
This is a translation. The Swedish version is the original and prevails in the event of any discrepancy.
Parties and agreement
The service is provided by Successifier AB, company registration number 559566-3864, Stensövägen 6, 138 30 Älta, Sweden (“we”). “The customer” means the organisation that has signed an agreement for the service. These terms apply together with the agreement signed between the parties. In the event of conflict, the agreement takes precedence over these terms.
The service
We provide Supportifier as a cloud service. The delivery includes integration, launch and ongoing support in accordance with the agreement.
We develop the service continuously and may add, change or remove features. Material changes affecting the customer’s use are communicated in advance.
The customer’s responsibilities
AI-generated draft answers
Nothing is sent without approval.
The AI proposes answers — it does not send them. A person at the customer reviews and approves every outgoing reply, unless the customer has itself enabled a feature for automatic replies.
Draft answers are based on the customer’s knowledge base and previous tickets. Drafts may contain errors or be incomplete. The customer is responsible for the review and for what is ultimately sent.
Sign-in and connected systems
Sign-in is done with Google, whereby we receive the user’s account id, email address, name and profile picture.
For the service to work, the customer also connects the mailboxes to be handled. On those we read incoming email to create tickets, change labels and read status, and send the replies an agent has approved. We never delete email permanently.
The permissions requested are set out in our privacy policy.
The customer is responsible for having the right to connect these accounts and for obtaining any necessary consents.
The connection can be disconnected by the customer at any time, whereupon access ceases immediately.
Personal data
We process personal data on the customer’s behalf as a data processor. A data processing agreement is signed as standard. How data is processed is described in our privacy policy.
All customer data is stored within the EU/EEA. Customer data is never used to train general AI models.
Availability and support
We work to keep the service available without interruption, but guarantee no particular availability level beyond what is stated in the agreement. Planned maintenance is announced in advance where possible.
Support is included in the partnership to the agreed extent.
Prices and payment
Prices are set out in the agreement. The service is invoiced annually in advance, by invoice or by card through Stripe. In the event of non-payment, access to the service may be restricted after a reminder.
Intellectual property
We own all rights to the service, its software and underlying technology. The customer receives a non-exclusive right to use the service during the term of the agreement.
The customer owns its content: tickets, knowledge base and articles. We make no claim to it, and it remains the customer’s at the end of the agreement.
Limitation of liability
Our liability is limited as set out in the agreement. We are not liable for indirect damage, loss of profit or loss of data caused by circumstances outside our control.
Nothing in these terms limits liability for intent or gross negligence, or liability that may not be limited under mandatory law.
Term and termination
The term and notice period are set out in the agreement. At the end of the agreement the customer may request an export of its content. Customer data is then deleted in accordance with the privacy policy.
Changes to the terms
We may update these terms. Material changes are communicated to affected customers before they take effect. The date and version are stated at the top of the page.
Governing law and disputes
Swedish law applies. Disputes are settled by the Swedish general courts, with Stockholm District Court as the court of first instance.
Contact
Successifier AB · Stensövägen 6, 138 30 Älta, Sweden · mc@successifier.com