In a SaaS product the questions come from users who are already signed in: how do I, why does it not work, where is the invoice. Supportifier answers from your documentation with the customer's account in front of it.
Supportifier is AI support for SaaS companies that answers questions about accounts, sign-in, billing and how the service is used. Answers are based on your reviewed documentation, and signed-in users can be recognised with a signed identity from your own service, so the AI knows who is asking. Account and billing data is retrieved from Clerk and Stripe, and the REST API, webhook and Retool connect the rest. Anything that needs a developer goes to the team with the context attached.
The answer is right when it starts from the user's account and subscription. These are the connections that suit a SaaS product.
The questions are about a few recurring things, and most have an answer in your documentation or in the user's account.
A signed-in user should not have to type their email address to get help. Your service can pass a signed identity to the help widget and the AI form, so Supportifier knows who is asking and answers based on that account.
The help centre is built from what you have already written, with import from your website, and the same reviewed articles drive the chat and the draft answers in the inbox. When a feature changes, you update the article once.
A REST API with API keys, an incoming webhook that creates tickets and Retool workflows for customer data let Supportifier fit alongside the systems you already have.
Yes. Your service can pass a signed identity to the help widget and the AI form. Supportifier then knows which user is asking, without them having to type their email address, and can answer based on that account. The identity is signed, so it cannot be forged from the browser.
Yes. Supportifier reads payment status, invoices and transactions in Stripe, so questions about subscriptions, charges and receipts are answered with the current status. Account details can be retrieved from Clerk in the same way.
Yes. The help centre can be built from content already on your website, and the same articles drive the chat and the draft answers in the inbox. You review what applies before it is used, and when a feature changes you update the article once.
Yes. There is a public REST API with API keys for your own connections, and an incoming webhook that creates tickets from other systems, for example a bug report straight from your service. Customer data can also be retrieved through a Retool workflow.
The smallest customers start at SEK 79,000 a year. What your own arrangement costs depends on channels, volume and how much rollout and integration work is included, so it is quoted separately. With the ROI calculator you can work out what the freed-up time is worth to you.
Tell us which question takes time today. We go through what a first step could look like.
See how the knowledge work, the review and the first channel fit together.
How the rollout worksA knowledge base is reviewed answers with owners, versions and permissions shared by every channel. How it differs from an FAQ, and how to build one.
Rickard CollanderThe difference between a chatbot that answers from your knowledge base and one that guesses, what hallucinations cost and what to ask the vendor.
Rickard CollanderA factual comparison of Supportifier and Zendesk: knowledge base, AI answers, pricing model, data storage and onboarding. How a small team chooses.
Martin Carlsson
