Security and data
Control over the knowledge. Care with the data.
Here we collect information on data handling, access and review. Bring the questions from your IT or procurement team to a walkthrough.
Data and access
- Storage within the EU/EEA
- Customer data is stored within the EU/EEA.
- No model training on customer data
- Customer tickets are not used to train AI models.
- Data processing agreement
- A data processing agreement is signed with customers. Retention periods are governed by contract.
- Access and customer separation
- SSO with domain restriction, permission levels and separation of customer data at the database level.
People and AI
The knowledge is reviewed.
The boundaries are set.
Automatic answers, reviewed drafts and human handling are used depending on the question and the source material. Customer data should not be published as help articles.
How the knowledge is usedNext step
Which answers does your team need?
Tell us how you work today and what you need answered.