Knowing the delivery terms is one thing. Knowing whether this particular customer's order has left the warehouse is another. The right connection gives the answer the context it lacks.
Supportifier connects to email in Gmail, Microsoft 365 and over IMAP, to phone through Amazon Connect and to WhatsApp, Messenger and Instagram. Among web shops and business systems are Shopify, WooCommerce, Magento, Visma Business NXT, Business Central and Viskan ETM, and among payments and deliveries Stripe, Billecta, Qliro, PostNord, DHL, DSV, CityMail, Ingrid and Shipmondo. They read customer data, orders and tracking. Where allowed, Supportifier can also cancel, refund, change an address, book a return and issue a discount code. The Shopify app is in the Shopify App Store.
Each connection is listed with what it reads and, where there is one, what it can do. If your system is missing, there are more options further down the page.
Emails come in as tickets, and replies are sent from the same mailbox.
Mailboxes in Gmail and Google Workspace.
Mailboxes in Microsoft 365, that is Exchange Online, and Outlook.
Other email providers. Ready-made settings for providers such as One.com, Loopia, Telia, iCloud and Zoho.
Customer data and orders are retrieved in the right customer context, so the answer is based on what applies to that particular customer.
App in the Shopify App Store. Reads orders, payment and tracking, and syncs products, policies and pages into the knowledge base.
Actions: Cancel, refund in full or in part, change address, replacement order, return with return label and discount code.
Reads orders and tracking. The WordPress plugin adds chat, help centre and contact form to the site.
Actions: Cancel, refund, change address and discount code.
Reads customers and orders, including guest orders, with payment and tracking.
Actions: Cancel, refund and change address.
Reads customers, balance, orders, shipments and invoices.
Actions: Change ship-to address, delete an unshipped order, cancel an unpaid invoice and issue a credit memo.
Reads customer, balance, orders and tracking.
Reads customer, orders, deliveries and returns.
Reads payment status, invoices and transactions, so questions about payments and reminders are answered with the current status.
Reads the shipment's tracking status, so the answer to where the parcel is reflects where it actually is.
Deliveries from every carrier in Ingrid, with pickup point and tracking link.
Books return labels, attached to the return in Shopify.
Supportifier's own channels are added to your website and answer from the same reviewed knowledge base.
A help button on your website where the AI answers and a team member can take over.
Searchable articles, with import of content from your existing website.
Answers before the ticket is sent, and can receive a signed customer identity from your own site.
The customer's tickets and ticket history, behind a one-time sign-in link by email with no password, or directly through your own website login.
Softphone in Supportifier, phone menu and AI assistance during the call.
Messages become tickets in the same inbox.
Chat, help centre and contact form on WordPress and WooCommerce sites, with the signed-in customer recognised.
The customer rates the help afterwards.
More sources that give the AI and the team the right information about the person asking.
Retrieves customer data through a Retool workflow, using the customer's email address as the key.
Reads the customer's account details from Clerk.
Reads membership, points, vouchers, consents and purchases.
Actions: Unsubscribe the customer from email or SMS mailings.
Previous email correspondence with the customer becomes source material for the AI's answer.
For your own connections and for where the channels appear.
Public API with API keys, for your own connections.
Creates tickets from other systems.
Sending email.
Help centre and customer portal on your own address.
Retrieving an order status and cancelling an order require different permissions. Every action is off until you switch it on. Then you choose whether the AI suggests it to an agent or carries it out itself, within limits such as the cancellation window, the return window and the size of a discount. High-risk actions can be limited to administrators, and every action is logged.
Other systems can connect through the REST API or a webhook, or be built as part of the rollout. Bring the names of the systems and an example of a question that requires someone to leave the inbox to find the answer.
Today: email in Gmail and Google Workspace, Microsoft 365 and Outlook, and any mailbox with IMAP and SMTP; phone through Amazon Connect; WhatsApp, Messenger and Instagram; Shopify, WooCommerce, Magento, Visma Business NXT, Microsoft Dynamics 365 Business Central and Viskan ETM; payments in Stripe, Billecta and Qliro; deliveries through PostNord, DHL, DHL Express, DSV, CityMail, Ingrid and Shipmondo; loyalty in Voyado; and customer data through Retool and Clerk.
Yes. Supportifier is an app in the Shopify App Store and is added to the store with theme blocks for the widget, help centre and contact form. It reads orders, payment and tracking, so the answer is based on what applies to that order. It can also cancel, refund in full or in part, change an address, create a replacement order, open and approve returns with a return label and issue a discount code. You switch on each action separately, and it can either be suggested to an agent or carried out automatically.
Yes. Any mailbox with IMAP and SMTP can be connected, and for providers such as One.com, Loopia, Telia, iCloud and Zoho the settings are ready-made. Gmail, Google Workspace, Microsoft 365 and Outlook have their own connections. Emails come in as tickets and replies are sent from the same mailbox.
Both. Every connection reads, and four can also take actions on orders and invoices: Shopify, WooCommerce, Magento and Business Central. Voyado can unsubscribe the customer from mailings. These include cancellations, refunds, address changes, returns and discount codes. Reading and changing are different permissions. Every action is off until you switch it on, and you choose whether it is suggested to an agent or carried out automatically. High-risk actions can be limited to administrators, and everything is logged.
Often, yes. Supportifier has a public REST API with API keys and an incoming webhook that creates tickets from other systems, and customer data can be retrieved through a Retool workflow. If there is no ready-made connection, we go through your technical prerequisites and build it as part of the rollout.
Tell us which question takes time today. We go through what a first step could look like.
See how the knowledge work, the review and the first channel fit together.
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