Can I change my delivery address?
The address can be changed before the order leaves the warehouse. Contact customer service and we will help you check what applies to your order.
Published article · General rules, no customer dataPublic help centreThe answer is where the customer looks.
A public help centre with searchable articles and categories, built on the knowledge you have reviewed. The customer finds the answer without starting a conversation, and the same article can be found by search engines and AI assistants.
Short answer
Supportifier's help centre is a public website with searchable articles and categories, built on the company's reviewed knowledge base. Only content that is both published and marked as public is shown. The help centre can live on your own domain, for example help.yourdomain.com, and the same articles are used by the AI form, the chat and the inbox. A help widget is added to your website with a code snippet.
Before contact
INTERACTIVE EXAMPLE · No question is sent. No customer data is fetched.
Before contact
The answer is where the customer looks.
A public help centre with searchable articles and categories. Customers find published knowledge without starting a conversation.
Self-service on your own website.
The same question in all five views:Can I change my delivery address?On your websiteEXAMPLE DATA
Help centreOpen to everyone
What do you need help with?
Can I change my delivery address?Search example
OrdersDeliveryReturns
Contact customer service
We will help you on.
An AI form on your website. Try it with a ready-made example question.
Your question · Example
Hi! I accidentally entered my old address. Can I change it?
An ordinary contact option remains. This is not a booking form and sends no ticket.
Your customer serviceAI and live chat · Example conversation
Can I change my delivery address?
Answer from the knowledge base
The address can be changed before the order leaves the warehouse. To check your particular order we first need to identify you and fetch the order status.
InboxAwaiting an agent
Incoming email · Example
Delivery address change
Context for the team
The customer wants to change the delivery address. For a personal answer the team needs to identify the customer and check order status.
AI support · For review
The address can be changed before the order leaves the warehouse. Check the customer's order status before confirming that the change can be made.
Customer data: needs checkingNo address has been changed and no answer has been sent. Handover and available context depend on the flow you roll out.
My ticketsSigned-in customer
Your tickets
Open tickets- Delivery address change#4182 · Updated todayWith customer service
- Invoice for order 55120#4166 · Updated last weekResolved
The conversation in ticket #4182
You
Hi! I accidentally entered my old address. Can I change it?
Customer service
The address can be changed before the order leaves the warehouse. We are checking where your order is and will reply in this ticket.
The customer portal shows the customer's own tickets. Internal comments, AI drafts and other customers' tickets are not shown here.
The same knowledge sourceDelivery address changeRead the source
Delivery terms: The address can be changed before the order leaves the warehouse.
One reviewed rule is used in all five examples. The public help centre shows published content only. Internal instructions and personal customer data are not public.
Different ways in — not five steps the customer has to pass through.
01
Self-service. Before the contact.
Most questions already have an answer. The help centre lets the customer find it before a ticket exists, in the search on your site or through Google.
- Searchable articles
- One article per question, with the answer first and the exceptions after. Categories for those who prefer to browse.
- The same knowledge as the team
- The article in the help centre is the public part of the same knowledge the agent sees in the inbox. When the rule changes, both are updated.
- Findable outside your site
- Published articles can be indexed by Google and read by AI assistants, so the answer reaches the customer even when the question is asked elsewhere.
02
On your website. With your brand.
The help centre and the customer portal can live on your own address, for example help.yourdomain.com, instead of an address with us. It requires pointing a subdomain, and we do the setup together. The look follows your visual identity.
- Help widget
- A small box in the corner of your website that searches the help centre, can start the chat and hands over to a ticket when needed. Added with a code snippet on the pages you choose.
- API for published knowledge
- The published knowledge can be read by your own systems, for example the app or the intranet. Read access to published content, nothing else.
03
Public and internal are two different things.
Shared knowledge does not mean shared access. Every article has a decision about who may see it: everyone, only the team or only signed-in customers. The help centre shows what is public. The rest stays where it belongs.
04
The questions without answers show what is missing.
Searches with no hits, and questions that keep arriving even though an article exists, are the most useful list you have. They show the knowledge gaps, and an improvement is drafted from the source material. You review before anything is published.
05
Common questions
Can the help centre live on our own domain?
Yes. The help centre and the customer portal can live on a subdomain of yours, for example help.yourdomain.com. You point the subdomain and we do the setup together. The alternative is an address with us.
What is shown in the help centre?
Only articles that are both published and marked as public. Internal instructions, automatically learned material and personal customer data are never shown in the help centre, whatever is in the knowledge base.
Do we have to write the articles ourselves?
No. We build the material from your past tickets, documents and website and draft article proposals. You review and approve what should apply. The person who knows the subject decides the content, not us.
Does Google find the articles?
Published articles live on ordinary web addresses and can be indexed by search engines and read by AI assistants. How to write them to be found is described in our blog, in the article on how help centre articles are found by Google and AI (in Swedish).
Next step
Start from your everyday work.
Tell us which question takes time today. We go through what a first step could look like.
A clear first step beats a big promise.
See how the knowledge work, the review and the first channel fit together.
How the rollout worksRead more
Our articles are written in Swedish.
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