We start where the questions already arrive and choose a limited flow together. Supportifier does the knowledge work and the setup. You provide access and review the content.
The rollout happens in four steps: we choose a limited flow together, build the knowledge foundation from your existing answers and documents, test the first channel with reviewed answers before customers see it, and then expand to more channels, customer data and limited automation. Supportifier does the knowledge work and the setup. You provide access, review and approve.
We go through the channels, the ticket volume and which questions take time. Together we choose what belongs in the first step and how the benefit will be followed up.
We go through the agreed material, structure the knowledge and prepare the flow. Historical answers need reviewing against what applies today.
Start with the help centre, the AI form, the chat, the inbox or the customer portal. Review content and test answers before customers see them. In the inbox the team can start with draft answers.
Once you have grounds for the next step, more channels, customer data and limited automation can be added. New connections, permissions and responsibilities are agreed before they are switched on.
The timeline depends on your sources, integrations and review needs, so we do not promise the same rollout time for everyone. The rollout happens in four steps: a limited flow is chosen, the knowledge foundation is built from your existing answers and documents, the first channel is tested with reviewed answers and then what works is expanded.
You appoint a contact person, show how the team works today, arrange the necessary access and approve the rules and answers that will be used. Supportifier does the knowledge work and the setup: defines the use case, drafts knowledge proposals and helps resolve gaps and conflicting information.
You can start with the help centre, the AI form, the chat, the inbox or the customer portal. Together we choose a limited flow based on the channels, the ticket volume and which questions take time. Content is reviewed and answers are tested before customers see them, and in the inbox the team can start with draft answers.
Tell us which question takes time today. We go through what a first step could look like.
See how the knowledge work, the review and the first channel fit together.
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