A first step. Not a giant project.
We start where the questions already arrive and choose a limited flow together. Supportifier does the knowledge work and the setup. You provide access and review the content.
01. Choose a flow you can follow.
We go through the channels, the ticket volume and which questions take time. Together we choose what belongs in the first step and how the benefit will be followed up.
- We do
- Define the use case and propose sources, working methods and measuring points.
- You do
- Appoint a contact person and show how the team works today.
02. Build the foundation from what you have.
We go through the agreed material, structure the knowledge and prepare the flow. Historical answers need reviewing against what applies today.
- We do
- Draft knowledge proposals and help resolve gaps and conflicting information.
- You do
- Arrange the necessary access and approve the rules and answers that will be used.
03. Test the first flow.
Start with the help centre, the AI form, the chat, the inbox or the customer portal. Review content and test answers before customers see them. In the inbox the team can start with draft answers.
04. Expand what works.
Once you have grounds for the next step, more channels, customer data and limited automation can be added. New connections, permissions and responsibilities are agreed before they are switched on.
Start from your everyday work.
Tell us which question takes time today. We go through what a first step could look like.
A clear first step beats a big promise.
See how the knowledge work, the review and the first channel fit together.
About the knowledge analysis