Make and take calls directly in Supportifier, in the browser. While the customer talks, the AI suggests what to say and do, based on the knowledge base, the customer's order and past tickets. After the call, the note is already in the ticket.
Supportifier's phone system is built on Amazon Connect and turns calls into a channel in the same inbox as email and chat. Agents make and take calls in the browser. The call is transcribed as it happens, and the AI suggests answers and next steps based on the reviewed knowledge base, the customer's details in your systems and past tickets. After the call a note is written to the ticket. The phone menu, with up to nine queues and opening hours, is set up in Supportifier.
Whoever answers the phone rarely has time to search. So Supportifier searches for the agent while the call is in progress.
Greeting, up to nine queues, waiting message and closed message tied to your opening hours. Changes are passed on to Amazon Connect, so no one needs to log in there.
Calls are kept in the call log, and after the call the AI writes a note to the ticket. With Log a call, a call becomes a ticket with an owner, status and SLA, just like an email. Phone has its own tab in the reports.
The call is transcribed as it happens. Based on what the customer says, the AI finds the right article in the knowledge base and the customer's details in your connected systems, and suggests what the agent can say or do. It supports the agent; the AI does not talk to the customer itself. After the call it writes a note to the ticket.
Yes. Calls are logged, and with Log a call a call becomes a ticket with an owner, status and SLA, just like an email. When the number is recognised, the customer's past tickets from every channel show up straight away.
On Amazon Connect, Amazon's cloud service for contact centre telephony. Agents make and take calls in the browser without a separate phone. The phone menu with queues, greeting and opening hours is set up in Supportifier and passed on there. Numbers and queues are decided during rollout.
No, SMS is not included. Phone, email, chat, AI form, WhatsApp, Messenger and Instagram are included and land in the same inbox, with the same reviewed knowledge base behind the answers.
Tell us which question takes time today. We go through what a first step could look like.
See how the knowledge work, the review and the first channel fit together.
How the rollout worksA buyer's guide to ticketing systems for customer service: core functions, what knowledge base and AI change, integrations, data rules and how to choose.
Martin CarlssonHow to calculate customer service staffing per hour and channel: inflow, handling time, queue mathematics for phone and chat, email throughput, shrinkage.
Rickard CollanderMinutes in chat, same day by email, within a day on social media: what customers expect in 2026, and why resolution matters more than a fast first reply.
Rickard Collander