GDPR, the AI Act and data processing agreements decide what you may do with customer data before an AI reads a single ticket. The articles here go through legal basis, storage within the EU, transparency requirements for chatbots and what needs to be in the contract.
When you switch customer service system, tickets, customer records and the knowledge base are moved, pruned or deleted. How to do it right under GDPR.
Martin CarlssonAccess, erasure and rectification often arrive as ordinary emails. How to recognise a request, meet the deadline and decide when you are allowed to say no.
Martin CarlssonThree years to complain, two years of reversed burden of proof and the order of remedies. How customer service answers complaints under Swedish law.
Rickard CollanderSince June 2025 e-commerce and customer service must be accessible to all. How to know if you are covered, what chat and help centre must handle.
Martin CarlssonLegal basis, data processing agreements, EU storage and the AI Act's transparency rules for chatbots. What must be in place before AI reads your tickets.
Martin Carlsson