GDPR, the AI Act and data processing agreements decide what you may do with customer data before an AI reads a single ticket. The articles here go through legal basis, storage within the EU, transparency requirements for chatbots and what needs to be in the contract.
Since 28 June 2025 e-commerce and customer service must be accessible to all. How to know if you are covered, what chat and help centre must handle and how audits work.
Martin CarlssonLegal basis, data processing agreements, storage within the EU and the AI Act's transparency rules for chatbots. What must be in place before an AI reads your tickets.
Martin Carlsson