E-commerce customer service has its own questions: where is my order, can I cancel, what happens with the return. The articles here cover the right of withdrawal, preparing for the Christmas season, and how the knowledge base and the connections to orders and logistics keep the answers right.
Order status questions fill the e-commerce inbox. How to answer before the customer asks, what applies when deliveries are late and how self-service looks up the order.
Rickard CollanderSince 19 June 2026 online retailers must offer a withdrawal function. What it means for customer service: the new questions, what to tell customers and what to measure.
Rickard CollanderHow to prepare customer service for Black Week and Christmas from September: the answers that must exist, staffing by the hour and what to measure afterwards.
Martin Carlsson