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p,.journey-module__6qq8va__portalService p{border-radius:8px;margin-top:4px;padding:10px 12px;font-size:12px;line-height:1.65}.journey-module__6qq8va__portalCustomer p{background:var(--sand);color:var(--ink2)}.journey-module__6qq8va__portalService p{background:var(--pale);color:var(--ink)}.journey-module__6qq8va__workspace{grid-template-columns:1.5fr 1fr;align-items:start;gap:44px;margin-top:8px;display:grid}.journey-module__6qq8va__workspaceBoard{border:1px solid var(--line);background:var(--white);box-shadow:0 12px 28px var(--shadow-c);border-radius:7px;min-width:0;overflow:hidden}.journey-module__6qq8va__ticketTable{border-collapse:collapse;width:100%;font-size:12px}.journey-module__6qq8va__ticketTable th{text-align:left;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--line);background:var(--white);padding:12px 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6px;font-size:9px}.journey-module__6qq8va__sla_ok{color:var(--green)}.journey-module__6qq8va__sla_warn{color:var(--warm-ink);font-weight:500}.journey-module__6qq8va__sla_paused{color:var(--muted)}.journey-module__6qq8va__workspaceDetail{flex-direction:column;gap:10px;min-width:0;display:flex}.journey-module__6qq8va__detailPairs{flex-direction:column;gap:0;margin:6px 0 0;display:flex}.journey-module__6qq8va__detailPairs>div{border-bottom:1px solid var(--line);padding:13px 0}.journey-module__6qq8va__detailPairs dt{color:var(--ink);margin:0;font-size:13px;font-weight:500}.journey-module__6qq8va__detailPairs dd{color:var(--muted);margin:5px 0 0;font-size:12px;line-height:1.6}.journey-module__6qq8va__staffing{border-top:1px solid var(--line);grid-template-columns:1fr 1.1fr;align-items:start;gap:44px;margin-top:44px;padding-top:36px;display:grid}.journey-module__6qq8va__staffingRows{flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.journey-module__6qq8va__staffingRows li{border-bottom:1px solid var(--line);color:var(--muted);grid-template-columns:70px 1fr auto;align-items:center;gap:16px;padding:14px 0;font-size:12px;display:grid}.journey-module__6qq8va__staffingRows strong{color:var(--ink);font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;font-weight:400}.journey-module__6qq8va__staffingSuggestion{color:var(--green);text-align:right}.journey-module__6qq8va__metrics{grid-template-columns:repeat(5,1fr);gap:14px;margin:14px 0 0;padding:0;list-style:none;display:grid}.journey-module__6qq8va__metrics li{border:1px solid var(--line);background:var(--white);border-radius:7px;flex-direction:column;gap:4px;padding:18px 16px;display:flex}.journey-module__6qq8va__metrics 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h3{letter-spacing:-.02em;font-size:18px;line-height:1.25}.journey-module__6qq8va__embedCard p{color:var(--muted);font-size:13px;line-height:1.65}.journey-module__6qq8va__embedDetail{border-top:1px solid var(--line);padding-top:10px;color:var(--muted)!important;margin-top:auto!important;font-size:11px!important}@media (max-width:1000px){.journey-module__6qq8va__workspace,.journey-module__6qq8va__staffing,.journey-module__6qq8va__aiSplit,.journey-module__6qq8va__gaps{grid-template-columns:1fr;gap:28px}.journey-module__6qq8va__metrics{grid-template-columns:repeat(2,1fr)}.journey-module__6qq8va__embedGrid,.journey-module__6qq8va__aiRows{grid-template-columns:1fr}}@media (max-width:600px){.journey-module__6qq8va__metrics{grid-template-columns:1fr}.journey-module__6qq8va__ticketTable th:nth-child(2),.journey-module__6qq8va__ticketTable td:nth-child(2){display:none}}.journey-module__6qq8va__overview{background:var(--white);border-color:color-mix(in 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srgb,var(--on-green)12%,transparent);pointer-events:none;border-radius:50%;width:260px;height:260px;position:absolute;top:-140px;right:-90px}.journey-module__6qq8va__core strong{letter-spacing:-.03em;font-size:26px;font-weight:600}.journey-module__6qq8va__core+.journey-module__6qq8va__stem{animation-delay:1.1s}.journey-module__6qq8va__outlets{gap:12px}.journey-module__6qq8va__outlets:before{background:linear-gradient(var(--green),var(--line2));transform-origin:top;width:2px;animation:.8s cubic-bezier(.2,.7,.2,1) 1.3s both journey-module__6qq8va__grow}.journey-module__6qq8va__outlets li{border-radius:var(--r-md,16px);background:var(--white);box-shadow:var(--shadow-sm);grid-template-columns:40px 1fr;column-gap:12px;padding:14px;transition:transform .2s,box-shadow .2s;animation:.6s both journey-module__6qq8va__rise}.journey-module__6qq8va__outlets li:first-child{animation-delay:1.4s}.journey-module__6qq8va__outlets li:nth-child(2){animation-delay:1.5s}.journey-module__6qq8va__outlets li:nth-child(3){animation-delay:1.6s}.journey-module__6qq8va__outlets li:nth-child(4){animation-delay:1.7s}.journey-module__6qq8va__outlets li:nth-child(5){animation-delay:1.8s}.journey-module__6qq8va__outlets li:hover{box-shadow:var(--shadow);transform:translateY(-3px)}.journey-module__6qq8va__outlets li:before{background:var(--line2);width:7px;height:2px}.journey-module__6qq8va__outlets .journey-module__6qq8va__icon{box-sizing:border-box;background:var(--tile);border-radius:12px;grid-row:1/3;width:40px;height:40px;padding:9px}.journey-module__6qq8va__contextLine>span{background:var(--tile);width:22px;height:22px;color:var(--green);border-radius:6px;flex:none;place-items:center;font-size:16px;display:grid}@keyframes journey-module__6qq8va__grow{0%{transform:scaleY(0)}to{transform:scaleY(1)}}@keyframes journey-module__6qq8va__pop{0%{opacity:0;transform:translateY(10px)scale(.97)}to{opacity:1;transform:none}}@keyframes journey-module__6qq8va__rise{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}.journey-module__6qq8va__tabs{background:var(--white);border:1px solid var(--line);width:fit-content;max-width:100%;box-shadow:var(--shadow-sm);border-radius:28px;flex-wrap:wrap;gap:6px;padding:6px;display:flex}.journey-module__6qq8va__experience .journey-module__6qq8va__tab{border-bottom:0;border-radius:999px;justify-content:center;gap:9px;min-height:44px;padding:10px 18px;font-weight:500;transition:background .2s,color .2s,transform .2s}.journey-module__6qq8va__experience .journey-module__6qq8va__tab .journey-module__6qq8va__icon{color:currentColor;width:18px;height:18px}.journey-module__6qq8va__experience .journey-module__6qq8va__tab[aria-selected=true],.journey-module__6qq8va__experience .journey-module__6qq8va__tab[aria-selected=true]:hover{background:var(--green);color:var(--on-green)}.journey-module__6qq8va__experience .journey-module__6qq8va__tab:hover{background:var(--sand)}.journey-module__6qq8va__preview{border-radius:var(--r-lg,22px);border-color:color-mix(in srgb,var(--line)70%,transparent);box-shadow:var(--shadow)}.journey-module__6qq8va__windowBar{padding:12px 18px;font-size:12px}.journey-module__6qq8va__windowDots{letter-spacing:3px;background:linear-gradient(90deg,#e8b4a8 0 34%,#ebd59a 34% 67%,#a9d8b9 67%);color:#0000;-webkit-background-clip:text;background-clip:text;font-size:9px}.journey-module__6qq8va__panel:not([hidden]){animation:.35s both journey-module__6qq8va__rise}.journey-module__6qq8va__helpBrand .journey-module__6qq8va__icon,.journey-module__6qq8va__inboxTop .journey-module__6qq8va__icon{box-sizing:border-box;background:var(--tile);border-radius:10px;width:34px;height:34px;padding:7px}.journey-module__6qq8va__searchExample{background:var(--white);box-shadow:var(--shadow-sm);border-radius:999px;padding:12px 18px}.journey-module__6qq8va__searchExample>span:first-child{color:var(--green)}.journey-module__6qq8va__categories span{border-radius:999px;padding:7px 12px;font-size:11px}.journey-module__6qq8va__article{background:var(--sand);border-radius:var(--r-md,16px);border-top:0;padding:18px 20px}.journey-module__6qq8va__fieldExample{border-radius:var(--r-sm,12px)}.journey-module__6qq8va__experience .journey-module__6qq8va__action,.journey-module__6qq8va__updateRoot .journey-module__6qq8va__action{box-shadow:0 10px 24px -12px color-mix(in srgb,var(--green)60%,transparent);border-radius:999px;padding:12px 20px;transition:transform .18s,box-shadow .18s,background .18s}.journey-module__6qq8va__experience .journey-module__6qq8va__action:hover,.journey-module__6qq8va__updateRoot .journey-module__6qq8va__action:hover{transform:translateY(-1px)}.journey-module__6qq8va__assistBox{border-radius:var(--r-md,16px);border-left:3px solid var(--green)}.journey-module__6qq8va__chatAvatar{border-radius:50%}.journey-module__6qq8va__panel .journey-module__6qq8va__customerBubble{background:var(--green);color:var(--on-green);box-shadow:var(--shadow-sm);border-radius:18px 18px 6px}.journey-module__6qq8va__botBubble{background:var(--white);border:1px solid var(--line);box-shadow:var(--shadow-sm);border-radius:6px 18px 18px}.journey-module__6qq8va__experience .journey-module__6qq8va__suggestedQuestion{border-radius:999px;padding:10px 16px}.journey-module__6qq8va__queueBox,.journey-module__6qq8va__agentBox,.journey-module__6qq8va__closedBox{border-radius:var(--r-sm,12px)}.journey-module__6qq8va__agentBubble{border-radius:14px 14px 14px 4px}.journey-module__6qq8va__inboxTop>span{border-radius:999px}.journey-module__6qq8va__handoffBox{border-radius:0 var(--r-sm,12px)var(--r-sm,12px)0;background:var(--sand);border-left-color:var(--green);padding:12px 14px}.journey-module__6qq8va__portalList li{border-radius:var(--r-sm,12px);box-shadow:var(--shadow-sm)}.journey-module__6qq8va__portalStatus{border-radius:999px}.journey-module__6qq8va__experience .journey-module__6qq8va__sharedSource{border-radius:var(--r-md,16px);background:var(--white);box-shadow:var(--shadow-sm)}.journey-module__6qq8va__sourceCheck{background:var(--tile);border-color:var(--tile);color:var(--green)}.journey-module__6qq8va__experienceBody{isolation:isolate;position:relative}.journey-module__6qq8va__plant{z-index:-1;pointer-events:none;transform-origin:85% 100%;width:150px;animation:6.5s ease-in-out infinite journey-module__6qq8va__sway;position:absolute;bottom:26px;right:-30px}@keyframes journey-module__6qq8va__sway{0%,to{transform:rotate(-1.6deg)}50%{transform:rotate(1.8deg)}}@media (max-width:940px){.journey-module__6qq8va__plant{display:none}}.journey-module__6qq8va__knowledgeSection{isolation:isolate;position:relative;overflow:hidden}.journey-module__6qq8va__knowledgeSection .blob{--blob-c:color-mix(in srgb,var(--on-dark)9%,transparent)}.journey-module__6qq8va__updateRoot{border-radius:var(--r-lg,22px);border-color:color-mix(in srgb,var(--line)60%,transparent);box-shadow:var(--shadow)}.journey-module__6qq8va__ruleEditor{border-radius:var(--r-md,16px);box-shadow:var(--shadow-sm)}.journey-module__6qq8va__ruleStatus{border:1px solid var(--line);border-radius:999px;padding:4px 10px;transition:background .3s,color .3s}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__ruleStatus{background:var(--pale);color:var(--green);border-color:#0000}.journey-module__6qq8va__proposal{border-radius:0 var(--r-sm,12px)var(--r-sm,12px)0}.journey-module__6qq8va__propagation{border-top:0;gap:12px}.journey-module__6qq8va__propagationItem,.journey-module__6qq8va__propagationItem:first-child,.journey-module__6qq8va__propagationItem:nth-child(3){background:var(--sand);border:1px solid var(--line);border-radius:var(--r-md,16px);padding:16px}.journey-module__6qq8va__propagationItem>div>span{border-radius:6px}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__propagationItem{animation:1s both journey-module__6qq8va__flash}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__propagationItem:nth-child(2){animation-delay:.12s}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__propagationItem:nth-child(3){animation-delay:.24s}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__propagationItem:nth-child(4){animation-delay:.36s}.journey-module__6qq8va__updateRoot[data-state=published] .journey-module__6qq8va__propagationItem:nth-child(5){animation-delay:.48s}@keyframes journey-module__6qq8va__flash{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--green)45%,transparent);background:var(--pale)}to{background:var(--sand);box-shadow:0 0 0 14px #0000}}.journey-module__6qq8va__feedbackSteps li{border-radius:var(--r-md,16px);background:color-mix(in srgb,var(--on-dark)6%,transparent);border-top:0;border:1px solid color-mix(in srgb,var(--on-dark)14%,transparent);padding:16px}.journey-module__6qq8va__workspaceBoard{border-radius:var(--r-lg,22px);box-shadow:var(--shadow)}.journey-module__6qq8va__ticketTable th{padding:12px 18px}.journey-module__6qq8va__ticketTable td{padding:14px 18px}.journey-module__6qq8va__ticketLabels span{background:var(--sand);border-radius:999px;padding:3px 8px}.journey-module__6qq8va__sla_ok,.journey-module__6qq8va__sla_warn,.journey-module__6qq8va__sla_paused{white-space:nowrap;border-radius:999px;padding:4px 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